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Technical Support

1 800 328 2255 - toll free in U.S.
+1 952 937 4000 - outside U.S.

+800 81002 222 - Int'l toll free in Europe

Having trouble dialing? In most European countries, the international toll free access code is 00. However, some phone systems require an additional number, such as 0 (resulting in 000) to gain access to the toll free number. Please try dialing 00 800 81002 222 or 000 800 81002 222.


MTS Software Support Plans

Software training, quality technical support, test monitoring, and continual software updates and enhancements to keep your test systems running smoothly. 

MTS test systems help companies achieve their goals, whether it’s testing for quality assurance, performance and durability, or advanced materials and components. The software application is the brains of the test system, so it’s vitally important to maintain the software over time and have well-trained test operators. MTS Software Support Plans (consider to add in SSP for future references) provide the comprehensive service and support needed to protect and continually improve your software investments over time.

Software Support Plan is far more cost-effective than purchasing ad-hoc software upgrades, training, test monitoring and remote technical support, and makes your budget easier to manage with a low annual fixed cost.

The Software Support Plan provides your business with the following benefits:

• Priority front-of-queue access to MTS remote technical support
• Access to MTS cloud-based Echo Test Monitoring tools
• Access to all new software releases via Echo Portal –
  new software functionality, bug fixes, and compatibility
  with new Operating Systems
• If SSP includes RPC/cRPC and/or AeroPro: Tuition-free training
  for 1 seat in up to 2 courses per 12-month increment of contract
  period is included as an entitlement
• If SSP includes TestSuite: Access to online training videos
  on the Echo Portal is included as an entitlement

Our Software Support Plans are typically offered in 12-month coverage increments, but you can purchase up to 48 months of coverage at the same low annual rate. You also qualify for discounts if you have multiple MTS test systems.

Contact your MTS Sales Representative to request a quote for a Software Support Plan and take advantage of these benefits to maximize the ROI of your MTS test software!
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MTS TestSuite™ Multipurpose Software

A modular and extremely powerful software platform for creating tests, running tests, generating reports and analyzing post-test data. 

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MTS TestSuite™ TW Software

Versatile testing software that can be used across your lab on your electromechanical, static-hydraulic and servohydraulic test systems.

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RPC® Pro Software

Advanced software for conducting efficient laboratory-based simulation of vehicle field performance.